RMA / Return Policy
What is the Return Policy?
For any inquiries regarding customer support, returns, or exchanges, please feel free to reach out to us via phone at +44-2035765521 or through our return request form. At Euronet Technologies, we strive to provide excellent customer service and ensure that your experience with us is satisfactory. Our returns policy is in accordance with the policies of the original product manufacturer. Please note that software cannot be returned if the packaging has been opened or if the licenses were downloaded in the case of electronic distribution. You may return most new, unopened items within 14 days of delivery for a full refund. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs. Refunds are typically issued within 1 week of receiving your returned package, although in many cases, you may receive your refund more quickly. If you receive damaged products, please notify Euronet Technologies Customer Support within 3 days of delivery receipt so that we can promptly address the issue. We are committed to providing prompt and efficient support to ensure your satisfaction with our products and services. Please don't hesitate to contact us if you have any questions or concerns.
Rules and Restrictions
• Items must be returned within 7 days of product purchase.
• Returns are subject to a 25% re-stocking fee.
• You must include the order information. Be certain to save copies for your records.
• Shipping and handling costs and other additional charges are non-refundable.
• If there is extensive damage to an item upon delivery, immediately inform through +44-2035765521 or via email at
• Returns must be received within 7 days of return authorization.
• You can expect a refund within 3-5 working days of our receiving your returned product.
If you do not contact us for return authorization, Euronet Technologies cannot guarantee credit or replacement of returned merchandise.
Damaged or Defective Items
Thank you for providing additional details. If you receive a damaged or defective item, please contact one of our Customer Service Representatives immediately at +44-2035765521 or via email at sales@euronettechnologies.com. It's essential to supply the representative with the following information from your original confirmation email:
1-Order number
2-Item number
3-Tracking number
4-Your email address
5-Your phone number
Our team will make every reasonable effort to assist you with your return. Please note that items returned as defective may undergo inspection, and if they are deemed to be in working condition, they may not qualify for a refund.
If an item is found to be defective, it may be repaired or replaced within 14 days of purchase under Euronet Technologies Warranty Policy or within the manufacturer's warranty period, if applicable.
We are committed to resolving any issues with your purchase promptly and efficiently. Please don't hesitate to reach out if you require further assistance.
RMA Form
If you have a request regarding an RMA. Please fill out the form below and we will revert your request within 2 working days. Note it is necessary to have the RMA number before you can return any equipment. You will receive the RMA number when it approved from our side.
